Privacy Policy

Tilt It Portal, holder of Trader License no. 897617 issued by the Department of Economy and Tourism-Dubai, having its registered office in Dubai, UAE (“Company,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (“App”) and website (“Website”), including applications, websites, content, products, and services (collectively, “Services”). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information about you:

a.    Information You Provide to Us:

• Personal Information: When you register for an account, use our Services, or communicate with us, you may provide personal information such as your name, email address, phone number, payment information, and any other information you choose to provide.
• Profile Information: Information that you provide for your user profile (e.g., age, gender, preferences).
• Service Information: Details about your bookings, orders, and interactions with Service Providers.

b.    Information We Collect Automatically:

• Usage Information: We collect information about your interactions with the App and Website, such as the pages or content you view, searches you conduct, bookings you make, and other actions.
• Device Information: We collect information about the devices you use to access our Services, including hardware model, operating system and version, unique device identifiers, mobile network information, and location information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our Services.

c.    Information from Third Parties:

• Service Providers: We may receive information about you from third parties, such as Service Providers, when you use our Services.
• Social Media: If you connect your account with social media networks, we may receive information from these networks in accordance with their privacy policies.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services.
• Improve, personalize, and expand our Services.
• Process transactions and send related information, such as confirmations and invoices.
• Communicate with you, including for customer service, support, and promotional purposes.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Tilt It and others.
• Comply with legal obligations and enforce our terms and policies.

3. Sharing of Your Information

We may share your information in the following ways:

• With Service Providers: We share your information with Service Providers to facilitate the services you request through our App and Website.
• With Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• For Legal Reasons: We may share your information if we believe disclosure is necessary to comply with applicable laws, regulations, or legal processes, or to protect the rights, property, or safety of Tilt It, our users, or others.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Polices.
• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With Your Consent: We may share your information for other purposes with your consent.

4. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will ensure it is securely deleted.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request access to your personal information and obtain a copy of it.
• Correction: You can request the correction of inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information.
• Objection: You can object to the processing of your personal information in certain circumstances.
• Restriction: You can request the restriction of the processing of your personal information in certain circumstances.
• Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format, and to have it transferred to another controller.

To exercise these rights, please contact us at support@tiltit.com. We may need to verify your identity before processing your request.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our Services, you consent to such transfers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

9. Third-Party Links

Our App and Website may contain links to third-party websites or services that are not owned or controlled by Tilt It. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon posting the revised Privacy Policy in the App and Website. We will notify you of any material changes by posting a notice on our App and Website or by other means. Your continued use of the Services after the posting of any changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@tiltit.com.

By using our App or Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.